How to buy
You just have to select the item, add it to the basket through the "add to basket" button and confirm your order, choosing the payment method you prefer, to know in more detail this whole process read below.
1.How to find an article
a) Navigation Menu:
To find an article you can use the navigation menus of the different areas available.
Through them you can access the different product classifications and groupings.
b) Search:
It is also possible to find specific products through the "search" field which will show available items by the search term entered.
c) Product sheet:
Once you have found the article you can see more information by clicking on its name or on its image. In this way you can access the product page that provides detailed characteristics, current promotions, other related products, accessories, etc.
2.How to place an order
a) How to register?
To register you will have to fill in the registration form available in "register". Follow the steps indicated.
b) Add an item to the basket
Once you have found the product you want, just put the quantity you want and click on the "Add" button.
c) Shopping basket
- In the top right corner you can view the items you have added by clicking on the basket.
- You will then see the products and quantities you have selected, as well as the total to pay.
- At this point you can continue shopping by searching for a product in the "search" field or if you wish to finalise your order click on the "Buy" button.
d) Delivery Selection
You can make your purchase with two delivery options:
- Home delivery - at the billing address or at another address to be indicated.
- Collection in a Pollux physical shop
e) Processing your order
To process any order online you must register on our website. When you register your data is stored in our database. Therefore, for future visits and orders you only need to "login".
f) Delivery Address
As a rule, the delivery address will be the address entered on the registration form. However, if you would like your order to be delivered to another location, please explain this when you checkout under "my addresses - add new".
g) Billing Address
You can indicate a different billing address from the delivery address, and you can also add a VAT number, which you just need to indicate on the form.
3.How to pay?
a) Payment options
- By bank transfer via IBAN: PT50 0033 0000 0023 4736 412 05
- Credit Card – VISA ou MasterCard.
- Referencia MB
- MB way
- Gift Card
- Client Card
- Credit note or voucher
b) Comments/Comments:
If you would like to make any comments about your order or if you require an invoice or price-free receipt to be sent, please indicate so in this field.
c) Checkout
Once you have verified the data click on the button “checkout” to finalise your order.
If you have chosen to pay by credit card follow the steps requested (this procedure is totally secure).
In case of bank transfer you will also open this transaction with an automatic email to Pollux and to the client himself.
d) Order Finished Correctly:
At the end of your purchase a unique identification code is generated for your order, which you should retain because any information about it will be necessary.
An e-mail will be sent to your e-mail address with the same confirmation.
4.How can I find out the status of an order that has already been placed?
Contact our customer service hotline apoiocliente@pollux.ptby giving us your order number (unique identification code).
You can also track the status of your order by going to "My Account" (top right corner) and entering "Order History".
To access the items on the Wedding Lists, you will need to have the code to enter them, which will be provided to you by the bride and groom. Once you have entered the Wedding List, the products chosen by the engaged couple are displayed and are still available for purchase. You just have to select the product(s) that you want to offer and continue until you checkout. To learn more about this process, click here.
1.How to access a Wedding List?
You can access a Wedding List via the main menu at “Wedding Lists”, or under the banner "Wedding Lists" .
To access the Wedding List, you will need to have the access code provided by the bride and groom, and by entering it, you will be able to view the products chosen by the bride and groom.
2.How to make the purchase?
a) Register
To buy any product from the Wedding List online you must be registered on the website. To register you just have to click on “register” and follow the steps indicated. If you are already registered, you only have to "log in" with your registration data.
b) Add Products to Cart
When you have chosen the product(s) you wish to offer and after having selected the same(s), press the "Offer to Bride and Groom" button. This way, the article(s) selected by you are added to your basket.
c) Checkout
To finalise your purchase you have to click on the basket . On the website a page will open where you can see the selected product(s), add a dedication to the bride and groom and checkout.
d) Delivery Selection
The delivery selection will be defined by the bride and groom. In case the bride and groom leave it to the guests' discretion how to deliver the products, the guests may choose:
- Receive the products at the address indicated.
- Request Pollux to deliver to the bride and groom on their visits to the physical shop where they have made their List
The delivery address may be different from the registration address, so simply indicate it in this field.
You can request an invoice with a tax number, and in this case, you can also request a different billing address from the delivery address.
How to pay?
a) Payment options
- By bank transfer via IBAN: PT50 0033 0000 0023 4736 412 05
- Credit and Debit Card – VISA ou MasterCard.
- Reference MB
- MB way
b) Observations/Comments:
If you would like to make any comments about your order or if you require an invoice or price-free receipt to be sent, please indicate so in this field.
c) Checkout
Once the data is verified click the "checkout" button to finalise your order.
If you have chosen to pay by credit card follow the steps requested (this procedure is totally secure).
In case of bank transfer you will also open this transaction with an automatic email to Pollux and to the client himself.
1.How to access the Gift Card?
You can access the Gift Card service through the "Gift Card" banner.
2.How to make the purchase?
a) Register
To buy any Gift Card online you must be registered on the website. To register simply click on “register” and follow the steps indicated. If you are already registered you only have to “login” with your registration details.
b) Buy Gift Card
Click on the "Buy Gift Card" button. The website will open a page where you can select the amount you want to offer. For an additional €1 you can request a personalized gift wrap and write a dedication.
To know the General Conditions of the Gift Card click here.
c) Checkout
Follow the steps below.
d) Delivery Selection
In the delivery selection, you can choose:
- Receive the Gift Card at the address indicated.
The delivery address may be different from the registration address, so simply indicate it in this field.
You can request an invoice with a tax number, and in this case, you can also request a different billing address from the delivery address.
How to pay?
a) Payment options
- By bank transfer via IBAN: PT50 0033 0000 0023 4736 412 05
- Credit and Debit Card – VISA ou MasterCard.
- Reference MB
- MB way
b) Observations/Comments:
If you would like to make any comments about your order or if you require an invoice or price-free receipt to be sent, please indicate so in this field.
c) Checkout
Once you have verified the data click on the button “checkout” to finish your order.
If you have chosen to pay by credit card follow the steps requested (this procedure is totally secure).
In case of bank transfer you will also open this transaction with an automatic email to Pollux and to the client himself.
Reasons to prefer shopping at www.pollux.pt!
Dedicated support for our website
For any question about our service or your order, please send us an e-mail to lojaonline.apoiocliente@pollux.pt.
Article search service on the website
If you cannot find the product you are looking for, please send us an e-mail specifying the product type, brand and code.
We promise to send you a reply within 2 working days at the latest. Address lojaonline.apoiocliente@pollux.pt.
Pre-sale
Some items may be available on the website in a pre-sale situation, with an indication of the launch date. When you order one of these products, we will keep your reservation until the product launch date, guaranteeing its shipment as soon as available in our warehouses.
However, if you are not satisfied with your order, you may return it within 14 days from the date of receipt. According to the return conditions specified on our website. Contact us by phone, e-mail or letter so that we can give you all the clarifications about the return process.
Do not send us your item without contacting us, as it will not be received.
Variety of Household Goods
Pollux tries to present online a selection of articles from the most important and impactful areas of marketing. If you have different needs please contact us at lojaonline.apoiocliente@pollux.pt.
100% Portuguese Company
Pollux is a family business, 100% national capital with 8 (eight) physical shops spread from North to South of the country.
Access to Exclusive Offers and Promotions
On the Pollux online sales website, you will have access to a set of exclusive offers - independent of the campaigns in our physical shops - that you will only benefit from if you buy online.
Payment Security
Whichever payment method you choose, Pollux guarantees its clients the highest level of security and protection of the data you transmit to us. For this purpose, the business transactions are performed in a secure service environment under a SSL protocol (Secure Sochet Layers), with all communications being encrypted, which ensures the highest level of protection of the communications.
Confidentiality
At Pollux, we are especially concerned about the security and confidentiality of our clients' data. We therefore guarantee security and confidentiality in all our processes.
