Customer support

Customer Support - lojaonline.apoiocliente@pollux.pt for issues related exclusively to the Online Shopping service or if you wish to know the status of your order.

 

a) Registration

To buy online on the Pollux website, registration is mandatory. This makes the purchasing process faster, safer and you do not have to repeat the data entry for a future purchase.

 

- To create a registration, go to "register".

- If you are already registered, to access your account press "login".

 

At registration you will be given a personal password which you must retain and keep securely.

You are entirely responsible for making true, accurate, current and complete statements regarding your own person (identity), taking care of your data and updating it, ensuring its authenticity, timeliness and integrity.

 

You are also entirely responsible for the security of your password assigned by this website for the purpose of purchasing products or for other purposes.

Pollux S.A. assumes no responsibility for the misuse and unauthorized use of passwords.

 

 

b) Change of Personal Data

If you need to change your registration data, after entering your registration data (e-mail and password) go to "my account" where you can "change account data", "change access e-mail" and "change password".

Make the changes you want and at the end click on the "save changes" button to be able to confirm the data and finally continue to confirm the changes.

 

 

c) Personal Data Security

At the moment you register or order, your personal data, address data and payment method data are incorporated into our database and are only used to process and send your order, as well as to send you information about offers and services that may interest you.

 

You can change your customer registration data at any time (address, telephone number, etc.) or ask us to remember your password in case you have forgotten it.

 

If you want to do it now or want to register right now click here.

 

In accordance with our security and confidentiality guarantee, we are especially interested in offering our customers the highest level of security and protecting the confidentiality of the data they transmit to us. To achieve this business transactions are performed in a secure server environment with all communications being encrypted ensuring a higher level of protection. You can verify that your browser is secure if the padlock symbol appears or if the address begins with HTTS instead of HTTP.

 

Pollux S.A. guarantees the security and confidentiality of the data you provide. The data you provide will be included in a file for the purpose of facilitating the execution of orders and to send you future commercial promotions (if so authorized by you) concerning products and services that may be of interest to you.

 

Pollux S.A. does not accept registrations from persons under the age of 16. If you are under 16 years of age, you should return to the home page. Those under 18 years of age must ask their parents/guardians for permission before providing any personal information or making any purchase.

 

In compliance with the provisions of Law 67/98 of October 16, on the protection of personal data, Pollux clients may, at any time, exercise their rights of access, rectification, cancellation and opposition of their data, as well as claim their wish not to receive any further publicity. Clients may exercise these rights by writing to Rua dos Fanqueiros nº 276, 1149-031 Lisboa addressed to Sociedade Pollux S.A..

 

 

d) Password Recovery

If you forget your password, go to the link "sign in" and click on "recover password". The website will open a page where you must enter the e-mail with which you registered, and your password will be sent to this e-mail.

 

If you do not have the e-mail address with which you created your registration, contact us at lojaonline.apoiocliente@pollux.pt.

 

 

e) Acceptance of Cookies

Make sure that your browser accepts cookies in order to experience the navigation on our website in the best possible way.

Cookies are perfectly harmless files that install themselves in your Internet access program and allow you to enjoy some advanced features on our site. We are only responsible for cookies installed when browsing our website.

 

 

f) Security and Confidentiality Policy

Pollux S.A. is concerned about the security and confidentiality of our clients' data.

 

When you register on our secure server or place an order, your personal data, address and payment details are stored in our database and will only be used to process your orders and to send you information about promotions and services that may be of interest to you (if you have authorized us to do so).

 

You may choose not to receive this type of information by selecting the corresponding option on your registration form.

 

You expressly agree that Pollux S.A. may transfer your registration data and any data collected during the course of your contractual relationship with us, to companies within the Pollux group, for the purpose of market research. Pollux S.A. assures the confidentiality of the data provided by our clients and guarantees that under no circumstances will Pollux S.A. share or market its database to companies outside the group.

 

Data Protection Act

In compliance with the provisions of Law 67/98 of October 16 on the protection of personal data, we inform you of the following:

 

a)As the owner, the responsible party for this file is Sociedade Pollux, S.A. with registered office at Rua dos Fanqueiros, no. 276, in Lisbon.

 

b)Pollux guarantees the confidentiality of all data provided by clients. The collection and processing of data is performed under security levels that prevent data loss or manipulation.

 

c)In accordance with current legislation, all clients have the right to access, rectify, cancel and oppose their data. In addition, the client may manifest at any time his or her desire not to receive any type of advertising. Clients may exercise these rights by writing to Rua dos Fanqueiros nº276, 1149-031 Lisbon.

 

d)In order to better fulfill its rights, Pollux S.A. is required to provide certain client data, names, addresses, telephone numbers, etc., to other companies that cooperate with us in the provision of our services, such as carriers, installers, etc.

In all cases in which this necessity is verified, the data provided will only be that which is strictly necessary for the fulfillment of the specific activity to be carried out.

 

g) Security & Guarantee System

The Internet is a means of communication that makes it possible to conduct commercial transactions at a distance. By e-commerce transaction we mean the entire process of making a commercial agreement including the contract between both parties: customer and company. Every commercial transaction must have the following aspects:

 

- Authentication, which guarantees the collective or individual legal personality of both parties.

- Integrity, which means that the content of the communications between both parties cannot be altered.

- Confidentiality, which is the guarantee that no unauthorized person can become aware of the content of the communications.

 

The processes involved in the purchase, through our website, which imply the use of confidential information are:

 

 

h) In accordance with Law Nº144/2015, of September 8, we inform you that in case of dispute, consumers may resort to the following Consumer Information and Arbitration Centers:

 

For more information go to the consumer portal www.consumidor.pt.